Drive efficiency—Reduce costs—Harness AI
November 18 | One Moorgate Place, London
In 2024 we were joined by 150+ senior Claims Leaders! Participants from Sompo, Generali, Aegis, AXA XL, Admiral Group, RSA, Liberty Specialty Markets, Markel, Zurich Insurance, Swiss Re, Munich Re, Tokio Marine, Aon, Arch, Beazley and many more!
Revolutionising the claims function with a blend of people and technology
Changed customer expectations, new technologies, and new market entrants require insurers to rethink the claims journey. Recognised as the cornerstone of the customer lifecycle, claims departments must proactively become more customer-centric, collaborative, innovative, digitally-focused, and forward-thinking to provide the reputation and retention rates essential for the success of insurance.
In light of inflationary pressures, supply chain disruptions, increased legal settlements, shifting customer expectations, and industry evolution, there is an urgent need for agility and strategic realignment to achieve claims excellence. The industry faces talent shortages, rising claims costs, and the necessity to enhance efficiency and transparency, all while prioritising sustainable practices and ethical considerations.
The Claims Network: London provides a platform to exchange ideas, address pressing issues, and navigate towards a more resilient, adaptive, and customer-centric future. Join us on November 18, 2025, in London to help shape the future of insurance claims. Claims leaders from insurance carriers, MGAs, and brokers are encouraged to participate.
Roundtables, panels, and keynotes with C-level claims leaders will address key industry themes
Mitigate rising costs and improve efficiency
As claims processes grow more complex and costly examine strategies to manage and reduce claims expenses, mitigate risk, employ AI, optimise supply chains, streamline processes to manage expenses, and enhance customer experiences.
Ensure a customer-centric claims experience
Improve the customer experience throughout the claims journey including faster and simpler resolutions, leverage technology to personalise interactions, enhance trust and increase transparency.
Harness technology for efficient and effective operations
Explore how AI, Gen AI and other technologies are transforming claims processes, enabling automation, and enhancing efficiency, while tackling the evolving threats posed by these technologies.
Address compliance and regulatory challenges
Face current and changing regulatory reforms and compliance requirements that impact claims, such as the EU AI Act, Consumer Duty and the AI Code of Conduct.
Tackle disruption and evolving risks
In response to the evolving risk landscape, explore the impact of cyber threats, climate change, rising costs, talent shortages, fraud, economic conditions, natural catastrophes, litigation trends, and regulatory changes on claims. Develop strategies for agile claims teams to identify and mitigate emerging risks effectively.
Enhance your collaborative network
Build a robust ecosystem of partners to ensure agility, efficiency, and customer satisfaction. Leveraging shared expertise, fostering carrier-vendor partnerships, and adapting swiftly to industry trends is vital for optimising claims processes and maximising customer retention.
Our invitation-only format ensures that you’ll meet with a senior, targeted audience from Europe's biggest insurers
Senior, targeted audience
This isn’t an ordinary conference. It’s an invitation-only meeting of 150+ senior claim professionals, who are pre-qualified to ensure a relevant, engaged, intimate audience.
Customisable experience
Make the most of an array of meeting rooms, breakouts, and networking areas, so you’ll be able to customise your day out of the office with your perfect mix of networking and learning.
Focused and relevant
This isn’t a generic, catch-all insurance event. It’s a targeted forum for claims leaders from Europe’s biggest insurers, gathering to explore core challenges and opportunities in claims.
Deep dive topics
Explore real-world case studies and gain invaluable insights from industry leaders regarding actionable strategies, lessons learned, and experiences encountered by others in the field.
Interactive format
This isn’t death-by-PowerPoint with stale panel discussions. The focus is firmly on one-on-one meetings, roundtables, Oxford-style debates, and workshops, woven around a one-day agenda.
Peer-to-peer networking
Benefit from exclusive networking opportunities with senior peers. Engage in meaningful conversations that can lead to valuable collaborations and long-lasting professional relationships.
Meet the experts who made last year unforgettable!
"I was impressed by the variety of experts who have been brought together, ranging from creative visionaries and successful tech founders to those with true hands-on automation experience within insurance organisations. The subject matter expertise and enthusiasm of all participants has been really inspiring."
Steve Alon, European Head of Operations, Ironshore, A Liberty Mutual Company
Sponsors joining us in 2025
Thank you to our sponsors who joined us in 2024
Look who signed up to attend last year’s event
Secure your spot as a sponsor to network with over 150 key claims decision-makers in one day. Note: Tickets are not available for service providers; sponsorship is the only way to participate.
We are here to help you
For sponsorship opportunities:
Oli Pascoe
Sponsorship Specialist
Intelligent Insurer
Newton Media
Direct: +44 203 8397 801
Email: opascoe@newtonmedia.co.uk
For speaking opportunities:
Aysima Ahmadli
Conference Producer - Intelligent Insurer
Newton Media
Direct: +44 203 301 82 16
Email: aahmadli@newtonmedia.co.uk
For help registering:
Rob Lawton
Senior Delegate Sales Manager - Intelligent Insurer
Newton Media
Direct: +44 203 301 8246
Email: rlawton@newtonmedia.co.uk
Contact Us
Newton Media
Kingfisher House
21-23 Elmfield Road
Bromley
BR1 1LT
United Kingdom
Email: info@newtonmedia.co.uk